AV Maintenance Services & Bespoke Warranties

Without the technical knowhow, it can be stressful when you encounter issues with your AV equipment – particularly if your business depends on it functioning correctly. But with our range of warranties and audio visual maintenance services, you’ll have complete peace of mind that should anything go wrong, our team can handle it.

Warranties For Our AV Solutions

When you buy audio visual equipment, most providers will only issue a three year return to base warranty – but what does this actually cover? Generally, it means that the manufacturer of the equipment will repair it, but it’s your responsibility to disconnect, repackage and return the products to the manufacturer.

This may sound simple enough – but it’s a process that can prove very challenging after a complex AV installation. For instance, when you’re dealing with devices like projectors that are fitted to hang 10ft from the ceiling, uninstalling them is no mean feat.

Administration Warranty

By contrast, our administration warranties are designed to take all the hassle out of that process. We offer either 1 or 3 years of cover, and if you need any AV maintenance during that time, all you have to do is place a call to Universal AV. Once we’ve heard from you, we’ll arrange for one of our qualified engineers to visit your site, identify the problem, and organise for any faulty equipment to be returned to the manufacturer.

Once the equipment has been repaired, we’ll even arrange for your AV system to be reinstalled – and all at no additional cost to the customer – it’s as simple as that.

Bespoke Warranty

Meanwhile, customers who have more sophisticated AV systems are likely to need more comprehensive and specific cover; that’s why we offer a bespoke warranty service. When we put this type of warranty together, we consider the client, the type of equipment, and the way the equipment is being used – so we can offer a service level agreement that’s tailormade to meet customer needs.

If your AV equipment is vital to the ongoing operation of your business, we can even loan out a replacement for the duration of the repair, so you’re never left in the lurch without the technology you need.

Our Audio Visual Maintenance Services

Preventative AV Maintenance Visits

As part of your AV maintenance contract, we can also arrange preventative maintenance visits. Our engineers will fully service your AV estate, ensure everything is in correct working order and help prolong the life of your equipment. These visits hugely reduce the chance that you’ll encounter an unforeseen issue with your system further down the line.

After our visit, we’ll provide you with a thorough Service Report, which will detail the tests and checks we ran, any parts we’ve replaced, and a report on the general condition of your AV system. This report may also include any recommendations we have on the current integrity of the system, or how it might be improved and enhanced in the future.

AV Maintenance Services

Even for customers without an agreement, bespoke warranty or AV maintenance contract in place, the Universal AV team are still on hand and available to help. If your equipment needs a repair, or isn’t working as it should be, we have a dedicated in-house team of engineers who can respond quickly and professionally, to get your system back up and running as soon as possible.

Please note that all repairs and services carried out are subject to quotation. Get in touch to discuss your bespoke requirements today, or request a service.